Standards We Follow

KAMPASHAN … An Assurance of Clean Beauty

At Kampashan, we only promote clean products that adheres to being end user and environment friendly. All our products are genuine and are sourced directly from the manufacturer with quality assurance right from raw material sourcing to each stage of manufacturing and packing .. Prior to shipping, we do several levels of rigorous quality checks, hence eliminating any chances of below standard products. Still we encourage our Kampanions to write to us at care@kampashan.com if you find any of our products not meeting your expectations and we shall be happy to address your concerns.

RETURNS and EXCHANGE POLICY

End users are our biggest assets and keeping in mind the safety of the end user following the International standards under the current COVID situation and since all our products comes under deep contact with skin and other body parts , we follow a “ NO RETURN and EXCHANGE POLICY ” except in case of manufacturing defect and wrong shipping of product against your order which covers wrong product or wrong shade is shipped. Against the order reported as manufacturing defect or wrong shipping the end  users will receive store credit(product cost + shipping charge (if any paid by customer) + COD charge (if any paid by customer). The manufacturing defect or wrong shipping should be informed to us within 24 hours of delivery by writing to us at care@kampashan.com and the product must be returned within 7 days of the delivery date. Order reported as manufacturing defect , the product has to be returned in an unused condition in its original packaging and wrongly shipped product has to be returned in an unused, sellable and undamaged condition, in its original packaging, failing which store credit can not be issued .

The store credit will be issued to the end user within 5 to 7 working days after receiving the returned product . Only products bought from the www.kampashan.com website can be returned to us. We will not accept returns of products bought from third party websites or physical stores.

Terms and conditions:

All returned items must be accompanied with a copy of the original invoice.

All gifts or promotional items received with your purchase must be returned with your order.

All essentials and accessories are final sale and cannot be returned or exchanged.

All items bought on sale are final – we cannot offer any returns or exchanges on sale products.

We will not give store credit for used products. In the case of an extreme scenario please email or call our customer service team.If the return complies with our return and exchange policy, you will be eligible for store credit.

Please note: Although we have tried to accurately show the actual color of the products, there may be a slight variation based on the operating system you are using.

Customers are advised not to accept tampered or damaged shipments.

 

CANCELLATION POLICY

An order can be cancelled only up to it is in 'Pending' state. Once we start processing, it can not be cancelled. You will have to send us an email on care@kampashan.com  with reasons for the cancellation. Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order. You will be notified of the same by email.

CANCELLATION OF UNUSUAL ORDERS

There may be certain orders that Kampashan cannot accept, and therefore, we reserve the right, at our sole discretion, to cancel any order. Some reasons may include errors in pricing, certain issues identified by our fraud avoidance department or any order placed using a technological glitch/loophole, etc. We will notify you in case your order has been canceled fully or partially or if any additional information is required to ship your order. Payment done for such orders will be refunded as store credit.

Shipping policy

All prices on our site are displayed in Indian Rupee (INR), and will be charged in Indian Rupees. For delivery within India we use a ground based courier service, as liquid products cannot be sent by air. Though we try our best to get your products delivered within 2 to 5 days, but in some remote locations it may take 7 days. COD service may not be available for certain pin codes. In such cases, our customer service team will be in touch with you while processing your order. We do not currently ship internationally.

Offers and promotion codes

To take advantage of a special promotion, you must be signed in and enter the promo code on the shopping bag page before checkout. The offer will be automatically applied when you enter the appropriate information. Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order and they don’t apply to items that are already discounted.Please read the details associated with each promo code carefully for the valid offer period and restrictions.

Order confirmation

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation with the order number of your purchase! Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information.

Trademark and Copyright issues

Kampashan is a Registered trademark solely owned by M/s. Excurel holding all legal and usage rights of this trademark.

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Excurel, its affiliates or its content suppliers and is protected by Indian and International copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of Excurel and its affiliates and is protected by Indian laws and, International copyright and database right laws. All software used on this website is the property of Excurel, its affiliates or its software suppliers and is protected by Indian and International copyright and author' rights laws.

 You may not systematically extract or re-utilise any parts of the contents of the website without Excurel and/or its affiliate's (as may be applicable) express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Excurel and/or its affiliate's (as may be applicable) express written consent. You may also not create and/or publish your own database that features substantial (eg: prices and product listings) parts of this website without Excurel and/or its affiliate's (as may be applicable) express written consent.

Limitation of liability

To the fullest extent permissible by applicable law, neither we nor any of our directors, officers, shareholders, employees, contractors, agents, representatives, or affiliates shall be liable for any indirect, incidental, consequential, special, exemplary or punitive damages (including, without limitation, damages for loss of business, profits, use or data), whether based on warranty, contract, tort (including, without limitation, negligence and strict liability) or any other legal theory, even if the Kampashan parties have been advised of the possibility of such damages, arising out of or relating in any way to our provision of (or failure to provide) products or services, or from unauthorized access to or alteration of your submissions or data, even if a remedy set forth herein is found to have failed its essential purpose. You specifically acknowledge that the Kampashan shall not be liable for any defamatory, offensive or illegal conduct of other users or third parties and that the risk of injury from the foregoing rests entirely with you. Furthermore, the Kampashan will have no liability to you or to any third party for any third-party content uploaded. Your sole and exclusive remedy for dissatisfaction with products is to obtain a refund, and your sole and exclusive remedy for dissatisfaction with services is to stop using the services. To the fullest extent permissible by applicable law, the maximum liability of the Kampashan arising out of or relating in any way to our provision of (or failure to provide) products or services shall be the actual price paid therefore by you. Note: certain jurisdictions may not allow the exclusion or limitation of incidental, consequential or certain other types of damages, so some of the above exclusions or limitations may not apply to you.

 Communications

When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including SMS, e-mails or phone calls from us with respect to your order.

 

 Jurisdictional issues

 

Our Sites and Apps are controlled and operated from India. Our Sites and Apps are not subject to the laws or jurisdiction of any state, country or territory other than that of India. We do not represent or warrant that any of our Sites and Apps, products, and/or services or any part thereof is appropriate or available for use in any particular jurisdiction. We may limit the availability of our Sites and Apps, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

 These conditions are governed by and construed in accordance with the laws of India. You agree, as we do, to submit to the exclusive jurisdiction of the courts in Mumbai.

Cash on delivery

You can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.There's no specific charge to avail COD on any order. However, the shipping charges are to be given by the customer if the total order value is less Rs. 500.

Damages due to neglect, improper usage or application will not be covered under our Exchange/Returns Policy.

Some special rules for promotional offers may override Exchange/ Returns Policy.

Product disclaimer

In case of reaction or irritation after using our products, we advise that you please discontinue using our products and consult your physician.

Other terms

There are no warranties, express or implied, by operation of law or otherwise for the use or results of the course and materials that any particular level of knowledge will be attained by you.

Kampashan, its parents, subsidiaries, affiliates, partners, licensors, officers, directors, employees has no liability to you whatsoever regardless of any basis.

Any material or document provided are copyrighted property of Kampashan therefore no part of material can be reproduced

All the disputes are subject to the jurisdiction of Mumbai courts.